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    Parts Returns

    Items purchased from Greenheck Genuine Parts may be returned for a variety of reasons. No returns will be accepted or processed without prior authorization. An RGA (returned goods authorization) must accompany all returns.

    *Do not contact your local Greenheck Mechanical Representative for Greenheck Genuine Parts returns*


    Return Guidelines

    • Configured, made to order and special order items may not be returned.
    • Items returned must be unused and in saleable condition.
    • All return freight charges are the responsibility of the customer.
    • Any return sent back to the factory must be accompanied by an RGA number prior to return or the shipment will be refused.
    • Upon approval of your request for an RGA, you will receive an RGA shipping label for the components/product being returned. Greenheck will refuse shipment unless Greenheck-supplied shipping labels are used.
    • An RGA will not be issued for material older than 60 days from original ship date.
    • An RGA is valid for 60 days from date of issue. Any RGA’s over 60 days will not be accepted for return.
    • The restocking fee for any item that you wish to return is 30% of the purchase price.
    • Any cost incurred by Greenheck to place returned material into proper re-saleable condition will be added to the base restocking fee.

    This policy pertains to purchases made through Greenheck Genuine Parts only.

    To request an RGA please email parts@greenheck.com. In your email please provide the following information: the original order number, the item(s) you with to return and the reason for the return.