Search Options
    Search By
    Customer Service

    Parts Returns

    Items purchased from Greenheck Genuine Parts may be returned for a variety of reasons. No returns will be accepted or processed without prior authorization. An RGA (returned goods authorization) must accompany all returns.

    *Do not contact your local Greenheck Mechanical Representative for Greenheck Genuine Parts returns*

    Return Guidelines

    • Configured, made to order and special order items may not be returned.
    • Items returned must be unused and in saleable condition.
    • All return freight charges are the responsibility of the customer.
    • Any return sent back to the factory must be accompanied by an RGA number prior to return or the shipment will be refused.
    • Upon approval of your request for an RGA, you will receive an RGA shipping label for the components/product being returned. Greenheck will refuse shipment unless Greenheck-supplied shipping labels are used.
    • An RGA will not be issued for material older than 60 days from original ship date.
    • An RGA is valid for 60 days from date of issue. Any RGA’s over 60 days will not be accepted for return.
    • The restocking fee for any item that you wish to return is 30% of the purchase price.
    • Any cost incurred by Greenheck to place returned material into proper re-saleable condition will be added to the base restocking fee.

    This policy pertains to purchases made through Greenheck Genuine Parts only.

    To request an RGA please email In your email please provide the following information: the original order number, the item(s) you with to return and the reason for the return.