Cerrado
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    FAQ

    Frequently Asked Questions
    What if I don’t see a replacement part that I need?

    We may be able to identify additional replacement parts that are not displayed online, please contact Greenheck Aftermarket customer support at 1-800-355-5354 or parts@greenheck.com for further assistance. 

    What is your return policy?

    Please visit our Returns page for more information. If you have further questions please contact us at parts@greenheck.com or 1-800-355-5354. 

    What is your warranty policy?

    Please visit our Warranties page for more information. If you have further questions please contact us at parts@greenheck.com or 1-800-355-5354. 

    Where can I find the serial # for my Greenheck unit?

    Serial number is commonly abbreviated as “S/N”. In most cases, the Greenheck serial number is located on the metal name plate that is riveted to the outside of the unit. For models SP and CSP the serial number will be located on a tag mounted inside the unit housing. If you cannot locate the serial number please feel free to contact us at parts@greenheck.com or 1-800-355-5354.

    Where can I purchase new or replacement Greenheck fans and equipment?

    Greenheck’s Quick Delivery (QD) program is the industry’s most comprehensive offering of commonly requested ventilation equipment. These products are in stock and ready to ship. Greenheck also sells a wide variety of configure-to-order products through an extensive network of mechanical representatives - find your local Greenheck rep.  

    When will my order ship?

    In-stock items will ship on the date that the order was placed if the order was entered by 1:00 PM CST. Orders placed after 1:00PM CST will ship the following day, pending inventory availability and part lead time.   

     

    What if my organization is tax exempt?

    Sales tax is charged on all Parts orders unless your organization has a valid tax exempt certificate on file with us.  If you believe your organization should be exempt from sales tax, the most appropriate path would be to place your order, as usual, and then email parts@greenheck.com with a pdf of your tax exemption certificate.  Once the certificate is approved, a credit will be issued via the payment method used on the original order within a few days.  The entire process could take up to five days.  Your organization's exemption certificate will be kept on file and future orders will be tax exempt through the validity date on your exemption certificate.