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|When any shipment arrives, take these steps to insure there are no issues with what you have ordered:|
|Count boxes and make sure you have as many pieces as are listed on shipping paperwork.||If your delivery is missing items, note missing items on the delivery receipt before you sign for the delivery.||Call Greenheck ASAP at 1-800-355-5354. We will track, verify products, and if needed, get the correct or new items either shipped or reshipped to you as soon as possible. Additionally, if you do these things, we will aid in filing any claims with carriers on your behalf.|
|Confirm that the part numbers on each item match the numbers on the shipping paperwork.||If you receive an incorrect item, do not accept delivery of the incorrect item, write the reason for refusal on the delivery receipt.|
|Carefully inspect all outer cartons and packaging.||List all blemishes on the shipping papers before you sign for the delivery. If you are not 100% satisfied with any item, do not accept delivery of that item and write the reason for refusal on the delivery.|
|Open the cartons and packaging and carefully inspect all products for concealed shipping damage.||If there is concealed shipping damage, do not accept delivery of that item. List the damage on the delivery receipt.|
If you receive a damaged product or items are missing from your delivery and you do not follow the receiving process listed above in Figure 1, your sole remedy is to file a claim with the shipping company.